SHIPPING & RETURNS POLICY

Last Revised: February 28, 2026

This policy applies to purchases made directly from tryatlast.com. Purchases made through Amazon or other third-party retailers are subject to their respective policies.

SHIPPING POLICY

U.S. SHIPPING ONLY

At this time, Atlast® ships within the United States only.

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Delivery estimates (typically 3–5 business days after processing) are provided at checkout and are not guaranteed.

Hawaii, Alaska, APO/FPO, and remote areas may require additional time.

Risk of Loss

Title and risk of loss pass to the customer upon delivery of the order to the shipping carrier, unless otherwise required by applicable law.

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

Lost Packages

If tracking indicates delivery but the package cannot be located:

Check with neighbors and household members.
Contact the carrier directly.
Email us at hi@tryatlast.com within 7 days of delivery confirmation.

We may assist with carrier claims; however, Atlast® does not guarantee refunds or replacements for packages marked as delivered.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, you must notify us within 7 days of delivery at:

📧 hi@tryatlast.com

You must provide:

Order number
Photos of outer packaging
Photos of damaged or incorrect items

No replacements or refunds will be issued without photo verification.

RETURNS & REFUNDS POLICY

45-DAY RETURN WINDOW (UNOPENED ONLY)

We accept returns within 45 days of delivery under the following conditions:

Product must be unopened and unused
Product must be in original packaging
Return must be authorized in advance
Proof of purchase is required

Opened ingestible products are not eligible for return or refund, except where required by applicable law.

Refund Limitation

To prevent abuse, Atlast® reserves the right to:

Limit refunds to one (1) approved return per customer or household
Deny refunds where patterns of abuse, excessive returns, or suspected fraud are identified
Request additional verification before approving refunds

We reserve the right to refuse service to customers who engage in refund abuse or policy manipulation.

Return Authorization Required

To initiate a return, email:

📧 hi@tryatlast.com

Returns sent without prior authorization may be refused.

Return Shipping Responsibility

Unless the return is due to our verified error (wrong item or confirmed defect):

Customer is responsible for return shipping costs
We strongly recommend a trackable shipping method

If tracking is not provided and the return does not arrive, we cannot issue a refund.

Refund Processing

Once the returned item is received and inspected:

Refunds are issued to the original payment method
Original shipping charges are non-refundable
Processing time depends on your financial institution

Refund requests submitted more than 45 days after delivery will not be accepted.

Returned to Sender / Undelivered Packages

If a shipment is returned due to:

Incorrect address
Failure to collect
Delivery refusal

We may:

Refund the order minus original shipping and return shipping fees assessed by the carrier, or
Reship after collecting additional shipping fees

If a refused shipment does not return to our warehouse, we cannot issue a refund.

We recommend accepting delivery and contacting us for proper return instructions rather than refusing the package.

SUBSCRIPTION POLICY

20-Day Minimum Subscription Window

Customers may cancel subscription services only after a 20-day period from the date of their initial subscription order.

This policy ensures customers have sufficient time to receive and evaluate the product.

After the 20-day period:

Cancel via account portal (if available), or
Email hi@tryatlast.com

Once canceled:

No future charges will occur
No future shipments will be sent

Orders that have already processed or shipped cannot be canceled.

Same-Day Cancellation Protection

If cancellation is requested on the same day as a subscription purchase, we reserve the right to cancel both the subscription and any associated promotional pricing or bundled order.

Chargebacks & Disputes

If you have a concern with your order, contact us first at hi@tryatlast.com.

Filing a chargeback without contacting us may delay resolution and could impact your eligibility for future purchases.

We reserve the right to dispute fraudulent or abusive chargebacks.

Fraud & Abuse Clause

Atlast® reserves the right to:

Cancel orders suspected of resale or fraudulent activity
Refuse returns showing patterns of abuse
Deny refunds where evidence of misuse, tampering, or policy circumvention exists
Block future purchases from accounts engaged in abuse